Patient Advocate
Our Patient Advocate is dedicated and ready to serve as a bridge of communication for patients and their families in moments they may need assistance in understanding their healthcare, needing an appointment, navigating various clinics, sharing concerns and/or providing positive feedback regarding their experience and to ensure that patient needs and concerns are addressed effectively and efficiently.
Paula Keyonnie, Patient Advocate | Office Phone- 928-755-4828 | Cell Phone- 928-410-9032
- I help you understand any medical procedures you may need
- I ensure all medical decisions are made with your best interest in mind
- I communicate with departments with ease on your behalf
- I coordinate complicated schedules for things such as prescription refills, PRC referrals, billing questions
- I listen to your concerns & assist in a resolution to your concerns
- My door is always open to you
Patient Experience Ambassador
Our friendly Patient Experience Ambassadors are available to help you navigate the hospital, to ensure that you receive the highest quality care while visiting SMH as well as promoting a positive and welcoming environment for all. Call us to speak with an ambassador today.
Sheilandria Kaye
Desert Reyes
Jane Williams
